Fiscal Hold Policy

If you default on your payments, your account may go into a fiscal hold status.  This hold will automatically suspend access to your course; however, your VA claim will still remain open and active.  You are required to comply with the expectations identified in the Satisfactory Academic Progress & Standard of Attendance Policy.  A copy of this policy is available on the CPD Military information page for your reference.  The fiscal hold will remain in place on your account until the balance is paid in full, at which time access to your course will be reinstated.

Program Hold Policy

The Center for Professional Development understands that at times there are unavoidable obstacles that will prevent students from completing program coursework. In these cases, students may request to place their program on hold. Examples of these situations would be: military deployment orders, or emergency medical situations.

To request a Program Hold, students must submit appropriate documentation supporting their request to the Center for Professional Development. Acceptable documentation can include military move orders, or a letter from a doctor detailing the student’s inability to complete coursework during a given time frame. Requests will be assessed on a case-by-case basis and must be submitted in writing. Approved Program Holds are at the discretion of the Center for Professional Development and the VA certifying official.  This is an academic hold.  Please note:  if you are using military benefits, putting the program on hold may affect your claim status and rate of pursuit.

Extension Policy

Students are expected to adhere to the defined term limits for their programs. If circumstances arise that make adherence to the term impossible or impractical, an extension may be requested.

An extension request must be submitted in writing to the Center for Professional Development no later than two weeks prior to the program end date. A student must have successfully completed 50 percent of his/her course work prior to submitting a request. If it is determined that there are extenuating circumstances and additional time is needed beyond the term limit, the Center for Professional Development may grant a student’s request; however, an extension fee may apply. Some programs do not allow for an extension and if course work is not completed by the end of session, the student will need to re-register to retake a course in its entirety.  Please note:  if you are using military benefits, requesting an extension may affect your benefits.

VA Claim Adjustments

Per VA regulations, you may not utilize your VA educational benefits for two different programs at the same time, regardless of the institution. This means that you cannot take classes at another institution or Excelsior College at the same time you are using your benefits for your Center for Professional Development program.

As a reminder, all claims are initially processed at a half time rate of pursuit. If you request an extension, or your studies continue beyond your initial end date, your VA Claim will be adjusted to reflect a reduced rate of pursuit. This will also impact your VA Claim end date.

Withdrawal Policy

Students who wish to voluntarily withdraw from (or for any reason find it impossible to complete) a CPD course should officially withdraw by notifying the Center for Professional Development as soon as possible. Requests to withdraw from CPD training programs must be made in writing, and include an explicitly detailed description of the reason(s) causing the withdrawal. Requests must include the student’s full name, contact ID number, current mailing address, phone number, and an actual student signature in order to be processed. These requests will be reviewed and approved with the discretion of the Center for Professional Development administration.

Students withdrawing from CPD training programs who are utilizing VA benefits understand that their claim with the VA will be decertified; they may incur debts with the VA and/or Excelsior College and will be financially responsible for paying the stated balance.

Given the above guidelines, the Center for Professional Development is willing to allow students in the above category to register for additional courses after the withdrawal.

Please send any requests to withdrawal to cpd@excelsior.edu or fax them to (202)683-6139. A signature is required for processing.

Refund Policy

Once the program or course is accessed either by receiving materials or viewing lessons, participants are no longer eligible for any refund and are responsible for the full cost of the course.

VA Benefit Student Policy

Download: Satisfactory Academic Progress and Standard of Attendance Policy (PDF)

Other Relevant Policies

You can find a student conduct policy overview in our Student Policy Handbook (PDF).  A quick-list of polices follows, or visit our Student Policies page for a complete list of student policies.


Information is subject to change without notice. Excelsior College reserves the right to modify or amend program requirements and change fees without notice.

Changes in College Regulations

The Board of Trustees of the College reserves the right to change the requirements for program completion, program costs, fees, and regulations affecting the student body. Such regulations will apply to all enrolled and new students and will be effective when promulgated. It is the responsibility of students to keep themselves informed of the content of all notices concerning such changes.