Policies

Refund Policy

Once the program or course is accessed either by receiving materials or viewing lessons, participants are no longer eligible for any refund and are responsible for the full cost of the course.

Program Hold Policy

The Center for Professional Development understands that at times there are unavoidable obstacles that will prevent students from completing program coursework. In these cases, students may request to place their program on hold. Examples of these situations would be: military deployment orders, or emergency medical situations. To request a Program Hold, students must submit appropriate documentation supporting their request to the Center for Professional Development. Acceptable documentation can include military move orders, or a letter from a doctor detailing the student’s inability to complete coursework during a given time frame. Requests will be assessed on a case-by-case basis and must be submitted in writing. Approved Program Holds are at the discretion of the Center for Professional Development and the VA certifying official.  Please note:  if you are using military benefits, putting the program on hold may affect your benefits.

Extension Policy

Students are expected to adhere to the defined term limits for their programs. If circumstances arise that make adherence to the term impossible or impractical, an extension may be requested.

An extension request must be submitted in writing to the Center for Professional Development no later than two weeks prior to the program end date. A student must have successfully completed 50 percent of his/her course work prior to submitting a request. If it is determined that there are extenuating circumstances and additional time is needed beyond the term limit, the Center for Professional Development may grant a student’s request; however, an extension fee may apply. Some programs do not allow for an extension and if course work is not completed by the end of session, the student will need to re-register to retake a course in its entirety.  Please note:  if you are using military benefits, requesting and extension may affect your benefits.

VA Benefit Student Policy

Download: Satisfactory Academic Progress and Standard of Attendance Policy (PDF)

Other Relevant Policies

You can find a student conduct policy overview in our Student Policy Handbook (PDF).  A quick-list of polices follows, or visit our Student Policies page for a complete list of student policies.

Limitations

Information is subject to change without notice. Excelsior College reserves the right to modify or amend program requirements and change fees without notice.

Changes in College Regulations

The Board of Trustees of the College reserves the right to change the requirements for program completion, program costs, fees, and regulations affecting the student body. Such regulations will apply to all enrolled and new students and will be effective when promulgated. It is the responsibility of students to keep themselves informed of the content of all notices concerning such changes.